Terms and Conditions

By accessing or using our website and purchasing our handmade crochet products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

Product Information

  • All products sold are handmade crochet items
  • Minor variations in colour, size, texture, or stitch pattern are natural and are not considered defects
  • Product images are for reference purposes; actual products may vary slightly due to the handmade nature

Pricing & Payments

  • All prices listed on the website are in Indian Rupees (INR)
  • Prices are subject to change without prior notice
  • Payments must be completed at the time of placing an order through the available payment gateways
  • Knits & Knots reserves the right to cancel orders in case of pricing or listing errors

Orders & Acceptance

  • Placing an order does not guarantee acceptance
  • We reserve the right to accept or reject any order at our discretion
  • Orders may be cancelled due to stock unavailability, production constraints, or payment issues

Custom & Made-to-Order Products

  • Customised crochet products are made based on customer specifications
  • Such products cannot be cancelled, returned, or exchanged once the order is confirmed
  • Customers are responsible for verifying size, colour, and custom details before placing the order

Shipping & Delivery

  • Shipping timelines mentioned on the website are estimates
  • Delays may occur due to courier issues, festive seasons, or unforeseen circumstances
  • Knits & Knots is not liable for delays beyond its control

Returns & Exchanges

  • Returns and exchanges are governed by our Return & Exchange Policy, available on the website
  • Products must meet eligibility criteria outlined in the policy
  • Knits & Knots reserves the right to refuse returns that do not comply with the stated conditions

Use of Website

By using this website, you agree that you will not:

  • Misuse or attempt to damage the website or its functionality
  • Upload or transmit malicious code or harmful content
  • Use the website for fraudulent or unlawful activities

Intellectual Property

  • All website content including images, text, logos, product descriptions, and designs are the intellectual property of Knits & Knots
  • Reproduction, distribution, or use of any content without prior written permission is prohibited

User Content & Reviews

  • Any reviews, feedback, or content submitted by users may be used by Knits & Knots for marketing and promotional purposes
  • Offensive, misleading, or inappropriate content may be removed at our discretion

Limitation of Liability

  • Knits & Knots shall not be liable for indirect, incidental, or consequential damages arising from the use of our handmade crochet products or website
  • Liability, if any, shall be limited to the value of the product purchased

Privacy

  • Customer information is handled as per our Privacy Policy
  • We do not sell or misuse personal data shared during purchases or inquiries

Governing Law

  • These terms and conditions are governed by the laws of India
  • Any disputes shall be subject to the jurisdiction of courts located in India

Changes to Terms

Knits & Knots reserves the right to update or modify these terms and conditions at any time. Continued use of the website constitutes acceptance of the revised terms.