Privacy Policy

Information We Collect

When you interact with our website, we may collect the following information:

  • Personal details such as name, email address, phone number, and shipping address
  • Order and transaction details related to handmade crochet products
  • Payment information (processed securely through third-party payment gateways)
  • Browsing data such as IP address, device type, and website usage patterns

How We Use Your Information

We use customer information to:

  • Process and fulfil orders for crochet products
  • Communicate order confirmations, shipping updates, and support requests
  • Improve our website, product offerings, and customer experience
  • Send updates, promotions, or newsletters (only if you opt in)
  • Prevent fraud, misuse, or unauthorised transactions

Payment & Transaction Security

All payments for handmade crochet products are processed through secure, third-party payment gateways. Knits & Knots does not store or have direct access to your card or banking details.

Sharing of Information

We do not sell or rent customer data. Information may be shared only with:

  • Courier and logistics partners for order delivery
  • Payment service providers for transaction processing
  • Legal or regulatory authorities if required by law

All third parties are expected to maintain confidentiality and data security.

Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance browsing experience
  • Analyse website traffic and performance
  • Understand customer preferences

You can modify cookie settings through your browser at any time.

Data Storage & Security

We implement reasonable security measures to protect personal information from unauthorised access, misuse, or disclosure. However, no online transmission is completely secure, and users share information at their own risk.

User Rights

You have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your data (subject to legal and transactional requirements)
  • Opt out of marketing communications at any time

Requests can be made through our contact details listed on the website.

Third-Party Links

Our website may contain links to external websites. Knits & Knots is not responsible for the privacy practices or content of third-party sites.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. Continued use of the website implies acceptance of the updated policy.